Refund policy

**Returns Policy**

At TIMY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process.

**Eligibility for Returns:**

- You may return unworn, unwashed, and undamaged items within 30 days of receipt.

- Items must be returned with all original tags and packaging intact.

- Please note that sale items and gift cards are non-returnable.

**How to Initiate a Return:**

1. **Contact Us:** To start the return process, please contact our customer service team at [customer service email/phone number] to obtain a Return Authorization (RA) number.

2. **Prepare Your Package:** Securely pack the item(s) you wish to return, including the RA number, and any original packaging.

3. **Ship Your Return:** Send your return package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

**Return Shipping Costs:**

- Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

- If you receive a refund, the cost of return shipping will be deducted from your refund.

**Processing Your Return:**

- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

**Exchanges:**

- If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

**Defective or Incorrect Items:**

- If you receive a defective or incorrect item, please contact us within 7 days of receiving your order, and we will provide instructions for return and replacement at no cost to you.

**Contact Us:**

For any questions regarding your return or our returns policy, please reach out to our customer service team at dan.joseph87@icloud.com. 

Thank you for shopping with TIMY! We appreciate your business!